Support
Quick answers to the most common questions, or send us a message. We reply within one working day at support@toothfairy.app.
Common questions
My preview didn't work. What now?
Try a new front-facing selfie in even daylight, with a relaxed smile showing your teeth and no filters. If a result is clearly broken, email us the photo you used and we'll look into it and restore the credit.
How do credits work?
The app is free to download. Previews use credits: 10 for €4,99, 25 for €9,99 or 50 for €14,99, bought in the app through the App Store. Credits don't expire, and the cost is always shown before you confirm.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com. For failed generations, contact us and we'll restore the credit.
Where are my photos, and how do I delete them?
Your selfies and results are saved only on your phone, in the app's gallery. Delete them there, or remove the app to delete everything.
Which devices are supported?
Only iPhone for now, with iOS 18 or later. It isn't available for iPad, Mac or Android yet.
Can you put me in touch with a clinic?
Yes. If you love your after photo, we can introduce you to a clinic or doctor from our curated network who can tell you honestly what's possible.
Everything about the app, results, credits and privacy on the FAQ page.
How your photos stay on your phone: read the privacy policy.
Using Toothfairy® AI in your practice? See For professionals or book a demo.
Still need help?
We reply within one working day. For a failed preview, email us the photo you used so we can check it and restore your credit.
